Mail import: 'Connection refused: connect'

Cause: The message Connection refused: connect indicates that the connection between TOPdesk and the mail server is refused. This can be caused by a firewall blocking the connection.  In case the IMAP service is not running on the mail server, this message will be shown as well.

Cause: The message Connection refused: connect indicates that the connection between TOPdesk and the mail server is refused. This can be caused by a firewall blocking the connection.  In case the IMAP service is not running on the mail server, this message will be shown as well. More information: More information and troubleshooting tips about the mail import are found in knowledge item KI 8765.