Archived values in Group field filter in a report

Environment TOPdesk version SaaS / On-premises Requirements - Answer It is not possible to only use active values, or only show active values in the 'Group filter'. Archived values may have been active during the timeframe you're reporting on, which influences the outcome of the report.

Environment TOPdesk version SaaS / On-premises Requirements - Answer It is not possible to only use active values, or only show active values in the 'Group filter'. Archived values may have been active during the timeframe you're reporting on, which influences the outcome of the report. In some cases, it is preferred to have an overview of, for example, all calls with specific archived fields only.