Automation

Actions

• Event: sending an email for additions to the action field
• Email actions: standard image in e-mail
• Triggering an event after mail import
• Change management: send an email to the operator of a closed change
• HTTP-request: does not work (anymore) when TOPdesk uses HTTPS (SSL)
• TOPdesk 5.4: crashing in combination with IE9
• Event: create incident from Form Designer form
• Actions: Filter for context menu
• Report or export the audit trail
• Email: send when incident is registered in Self Service Desk
• Database: TOPdesk database is becoming very big
• Manually trigger action through context menu
• HTTP-request: Troubleshooting
• HTTP-request: automatically implement or approve change
• HTTP-request: set up in SaaS environment
• Emails: HTML formatting
• RTF Document Creator: template examples
• Security: Heartbleed bug and effect on TOPdesk software
• Performance: "Eventorderer" messages in logs

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