Email: send when incident is registered in Self Service Desk

Solution: There are two methods to do this: 1. Create an event on elapsed time: - Occurs with Elapsed time - 1 minutes After Date/time of creation - Only occurs when Creator of the Card equals (not filled in) Please make sure that Active and Active in Operator's section are selected in the corresponding email action. 2. An event on New card Please make sure that Active and Active in Self Service Desk are selected in the corresponding email action.