Event: create incident from Form Designer form
Answer: To make sure an email is sent when a form has been filled in, in the Self-Service Portal, do the following: Add 'Default entry' option in drop-down list - Go to Module settings > Call Management > Searchlists - In the 'Default entry' field, enter 'SSP form' - Save and refresh the settings. FIll in default entry in forms - Go to Modules > Form Designer.
Answer: To make sure an email is sent when a form has been filled in, in the Self-Service Portal, do the following: Add 'Default entry' option in drop-down list - Go to Module settings > Call Management > Searchlists - In the 'Default entry' field, enter 'SSP form' - Save and refresh the settings. FIll in default entry in forms - Go to Modules > Form Designer. - Open the relevant form. - In the 'Default entry' field, enter 'SSP form' - Do this for all forms Create an event: - Create an event for Call Management, which: -- occurs when 'New card' -- occurs only when Default entry equals 'SSP Form' -- occurs only when caller of the card equals not filled in. See KI 10306 for information on the last condition in the event.