Emails: HTML formatting
Environment TOPdesk version SaaS / on-premises Requirements n/a Answer HTML encoding can be used in email actions in TOPdesk, so your emails match the style of your organization. However, TOPdesk does not support questions about HTML, because this is a generic system outside the specific functionality of TOPdesk.
Environment TOPdesk version SaaS / on-premises Requirements n/a Answer HTML encoding can be used in email actions in TOPdesk, so your emails match the style of your organization. However, TOPdesk does not support questions about HTML, because this is a generic system outside the specific functionality of TOPdesk. For questions about the correct encoding and troubleshooting HTML it is recommended to consult specialized websites, such as: https://developer.mozilla.org/en-US/docs/Learn/HTML/Introduction_to_HTML/HTML_text_fundamentals or http://www.w3schools.com/html/default.asp Notes •Example HTML mail as used by TOPdesk Support can be found in KI 6341. •We have noticed that using inline CSS style for HTML is better interpreted by the engines used for gmail and Outlook. See KI 14117 - Email: CSS styling of HTML email not visible