TOPdesk Installation: Multiple installations on one server

Solution: When using multiple TOPdesk installations on one server, a number of settings should be taken into account. Please note: TOPdesk has be stopped before changes can be made to most of the configuration files. If TOPdesk is still running, most changes will not be activated until TOPdesk is restarted and some will be overwritten by the original settings the next time TOPdesk is stopped. Changing the webinterface port: The webinterface is shown via the internal webserver. Each installation should be assigned its own port number, to make sure that each webserver can be reached independently. During the setup, you will be asked for the port numer. 80 is default for http traffic. The port can be set in the webserver.properties file, located in the main folder of the TOPdesk installation. In the example below the port is changed from the default port (80) to an alternative port 8080: ## The port for HTTP connections webserver.http.port = 8080 Note that lines preceded by # are comments. You may have to remove the # when changes are made. If you want you can bind the TOPdesk web server to an IP-address (or hostname that represents it) in this file, on the webserver.http.host line. This will allow you to run multiple web servers on port 80. Do note that the server should have an ip-address for every web server. Changing the Settings Management port: Settings Management uses ports as well, so each instance should also be assigned its own port. In this case there are two ports that should be changed. These ports can be set in the applicationserver.properties file. It concerns the following two parameters: dedicated_client_registry_port_number=20919 dedicated_client_server_port_number=0 (0 indicates a port randomly assigned by the system) In order to make Settings Management instances independently available, we advise the following setup. Unique, consecutive ports are chosen for each TOPdesk installation. TOPdesk installation 1: dedicated_client_registry_port_number=20919 dedicated_client_server_port_number=20920 (meaning the random port is disabled, and instead a fixed port is selected) TOPdesk installation 2: dedicated_client_registry_port_number=20921 dedicated_client_server_port_number=20922 After these settings have been changed, they will automatically be entered in the logon data of the Settings Management you download via the webinterface of the TOPdesk installation you want to manage. Multiple TOPdesk services:  If you want to use multiple TOPdesk services at the same server, you can change the name of the service in the topdesk.conf file: # Name of the service wrapper.ntservice.name=TOPdesk 5 In the attached manual 'New Installation TOPdesk 5' you can find more information about setting multiple services. Documentation: More information about installating multiple TOPdesk installations on the same server can be found on the Help & Support site. For reference, if you have done it wrong, you may run into: Unable to launch the application. Error details: Error: JAR resourses in JNLP file are not signed by same certificate