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TOPdesk Support
Onboarding TOPdesk
Projektstart
Funktionella inställningar + AD-import + SSO
Ärendehantering (Incident Management)
Tillgångshantering (Asset Management)
Kunskapshantering (Knowledge Management)
Självbetjäningsportal + tjänstekatalog (Self service portal and service catalog)
Förändringshantering (Change Management)
SLM och kontraktshantering (Contract Management and SLM)
Drifthantering (Operations Management)
Problemhantering (Problem Management)
Bokningshantering (Reservation Management)
Urval och rapporter (Selections och reports)
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Knowledge
General
Integration
API
Asset
General
Email
Import
Setup
Login
Authentication
Reporting
General
Other
General
Forms
General
SLA
Priority
Incident
General
Change
General
Automation
Actions
Tillbaka till startsidan
Kunskapdatabas
Email
TOPdesk Support
Onboarding TOPdesk
Projektstart
Funktionella inställningar + AD-import + SSO
Ärendehantering (Incident Management)
Tillgångshantering (Asset Management)
Kunskapshantering (Knowledge Management)
Självbetjäningsportal + tjänstekatalog (Self service portal and service catalog)
Förändringshantering (Change Management)
SLM och kontraktshantering (Contract Management and SLM)
Drifthantering (Operations Management)
Problemhantering (Problem Management)
Bokningshantering (Reservation Management)
Urval och rapporter (Selections och reports)
Onboarding Ebbot
Projektstart
Access
Authorization
Roles
Knowledge
General
Integration
API
Asset
General
Email
Import
Setup
Login
Authentication
Reporting
General
Other
General
Forms
General
SLA
Priority
Incident
General
Change
General
Automation
Actions
Email
Import
Certificate: getting the certificate for SSL and TLS services
Mail import: mails are imported, but are not visible in TOPdesk
Mailimport: special formatting in mailimport
Mailimport error: AUTHENTICATE failed
Import: costs for changing import scripts
Mail import: 'Connection refused: connect'
Import: Some cards archived unintentionally
Se mer
Setup
TOPdesk Installation: Multiple installations on one server
how to configure TOPdesk via SSL (HTTPS)