TOPdesk FAQ
Bekanta dig med vanliga termer, begrepp och tips i TOPdesk.
Ärendehantering
Tillgångshantering
- Reservations Management: adjusting the layout of a lease
- Search not possible, searchmenu is red
- Settings: Changing the Budget Holder drop-down list
- Costs of a combination of service and service level
- How to create a direct link to cards
- General: Custom field names
- Exclude 'Out of office'/'Undeliverable' email to prevent mail loop
- Make a selection by the 'from' field on the audit trail of objects
- Email: 'to' address field is empty
- Email: sender field is empty
- Logfiles: Change location of the logfiles
- Optional fields: Visibility in SelfServiceDesk
- Landing page SAML/SSO authentication
- Supporting files: add or edit a department in TOPdesk
- SaaS: how to use TOPsis
- Email: show fields in language different from server language
- How to: update all e-mail address at once
- Audit trail: field not available
Förändringshantering
- Reports: open incidents/changes per week
- Hide operator name and/or time stamp in email
- SaaS URL: Adjusting/Editing the URL of a SaaS environment
- Selection of all incidents with a specific processor in the history
- Security: TOPdesk and SSLv3.0 or "POODLE" vulnerability
- Change management: Closed Changes are still shown in overviews
Kontrakt & SLA hantering
Kunskapshantering
Rapportering
Behörighetshantering
Formulär
Integration
Automation
- Performance: "Eventorderer" messages in logs
- Security: Heartbleed bug and effect on TOPdesk software
- RTF Document Creator: template examples
- Emails: HTML formatting
- HTTP-request: set up in SaaS environment
- HTTP-request: automatically implement or approve change
- HTTP-request: Troubleshooting
- Manually trigger action through context menu
- Database: TOPdesk database is becoming very big
- Email: send when incident is registered in Self Service Desk
- Report or export the audit trail
- Actions: Filter for context menu
- Event: create incident from Form Designer form
- TOPdesk 5.4: crashing in combination with IE9
- HTTP-request: does not work (anymore) when TOPdesk uses HTTPS (SSL)
- Change management: send an email to the operator of a closed change
- Triggering an event after mail import
- Email actions: standard image in e-mail
- Event: sending an email for additions to the action field
Login
- Kerberos: White screen after login
- Kerberos: Authentication fails, 'Defective token detected'
- NTLM: automatic logon sometimes fails
- Kerberos: setting up automatic authentication
- Outgoing mails from TOPdesk do not arrive in recipients' mailbox
- Database connection: Connecting TOPdesk to another database
- Kerberos: authentication fails, 'Message stream modified'
- Login screen shows error message
- NTLM: automatic logon does not work on Vista or Windows 7
- Kan vi konfigurera TOPdesk så att det använder ADFS eller SAML för automatisk inloggning, istället för LDAP?
E-post
- Certificate: getting the certificate for SSL and TLS services
- Mail import: mails are imported, but are not visible in TOPdesk
- Mailimport: special formatting in mailimport
- Mailimport error: AUTHENTICATE failed
- Import: costs for changing import scripts
- Mail import: 'Connection refused: connect'
- Import: Some cards archived unintentionally
- TOPdesk Installation: Multiple installations on one server
- how to configure TOPdesk via SSL (HTTPS)